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First Monday in January recorded highest level of breakdown assistance calls in a 12-month period


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Flat batteries account for 71% of all call-outs

Allianz Partners, Ireland’s largest provider of roadside assistance, accounting for 45% of the market, released figures today which show last Monday, January 4th, as its busiest day in over 12 months.

Despite Covid restrictions putting the brakes on traditional back-to-work and school January traffic flow, systems nationwide recorded the highest daily call-outs for Allianz Assistance in over a year. In fact, it was two-and-a-half times higher than the daily average during some months in 2020.

Flat batteries were the predominant issue for Irish motorists (at 71%) on the day, with 66% of motor issues solved by roadside assistance teams.  One quarter of all call-outs required breakdown recovery, most likely attributable to reduced individual vehicle usage due to travel restrictions.

Other issues Allianz Assistance technicians were called out for included engine management at 8%, and wheel change, cylinders and alternators, all at 7%.

Speaking about the figures, Mr Roland Hesse, Managing Director of Allianz Partners said: “These figures are interesting, because, yet again, at the beginning of each year, flat batteries are the reason for the highest level of call-outs. This is most likely because cars are not used as much over the Christmas period. With the latest lockdown, we expect this to continue to be the primary reason for our technicians to be called out during the coming month.”

Allianz Assistance is not just an emergency response provider – it has trained ambassadors at all points of customer contact, technical expertise, Apex dispatch solution and Bosch diagnostic equipment. With five technicians covering the Greater Dublin area and one for Cork, it also has a fully vetted nationwide network of 103 recovery operators. On average, Allianz Assistance technicians each carry out 7.9 jobs a day, delivering a 91% fix rate.