C&AG Examination of the Driver Testing service

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The Minister for Transport, Noel Dempsey T.D., has laid before Dáil Éireann a special report by the Comptroller and Auditor General on the Road Safety Authority’s Driver Testing Service.

The Minister noted the acknowledged success of the RSA in radically reducing driving test waiting times saying “the special report found that the RSA had radically improved the timeliness of the provision of tests.  The achievement and maintenance of a national average of a maximum 10 week wait for a driving test has been a key objective of mine and the RSA have worked hard to deliver that service level.”

Minister Dempsey said “this report raises important issues in relation to contracts for outsourcing services, costing systems, demand forecasting and tester productivity and consistency.  I have, however, been encouraged by the various improvements to their systems that have been implemented by the RSA since the emergence of these issues.”

The Minister went on to say that his Department would carefully consider the recommendation of the C&AG regarding the putting in place of a Service Level Agreement between the RSA and his Department.